Secret Garden Villa - Unawatuna

Fraud during booking and check-in. A 50m suite for two adults and a child with two bedrooms was booked and paid for. We arrived on May 2, 2025. We were placed in a regular one-room room with two beds. I made the reservation through trip.com. Attempts to resolve the issue with the staff or the trip operator did not lead to any solution. Their answer was that they meant two beds, not two bedrooms. And so our room is at the very entrance to the hotel, next to the utility room and the kitchen. It is noisy and crowded here and the phone rings often, which interferes with my rest (when booking on trip, I made a note to give a quiet room). The room has no windows. The Internet does not work at all, it drops out every 30 seconds. In the room, under the bed, there were three packed suitcases that belonged to someone else, I took them out of the room myself. The room is dirty and dark, cleaning and changing of towels is done on request, the linen was not changed. The veranda faces a horrible concrete wall. There is no minibar (although the hotel description says so), water for guests is poured into regular glass bottles from a filter. The furniture is all falling apart, the toilet breaks every day.

A me è piaciuto tantissimo, atmosfera cordiale, posizione, il giardino era una piccola jungla…con scimmie, varani, scoiattoli ecc ecc, Molto silenzioso..lo raccomando…la colazione era buonissima ma un po’ ripetitiva…comunque sia il mio soggiorno è stato Top!!

L’hotel è gestito dalla signora Simona, una signora svizzera che parla bene l’italiano, è stata molto gentile e disponibile, adesso abbiamo un’amica in più da rivedere al nostro ritorno ad Unawatuna. I ragazzi dello staff sono stati tutti veramente carini simpatici e gentili….insomma ci siamo sentite coccolate…poi il giardino è fantastico …i bungalow sono immersi nella jungla…vacanza fantastica